Returns & Exchanges
We want you to be completely happy with your new purchase. All items sold at LuxeDaily.PH go through quality control and sanitation procedures prior to shipping them to you. We inspect every item before it is shipped, and all goods are shipped fully insured in case of loss or damage.
However, there are times when items are damaged, defective, or incorrectly shipped. If it doesn't look or feel right, please fill out this form to start the process and we'll get back to you with a solution.
OUR RETURNS / EXCHANGE POLICY
We will gladly accept your returns (your product in exchange for a different one) within seven (7) business days after the delivery date of products if the items shipped to you are:
- Incorrect size, color, or item
If the items shipped are defective or different from the ones you ordered, we will be shouldering the cost of all shipping fees incurred. Please fill out this form so we can arrange for pick-up of the items from your address.
All returned merchandise must be unopened, unworn, unwashed, with the hang tags still attached, and in original condition including original packaging.
All items are subject for inspection prior to receiving an exchange or full refund. Please allow 2 to 4 business days to process the return once it’s received.
We will accept items for refund within seven (7) business days after the purchase date of products that are in the following conditions:
- Damaged or defective product
- Product accessory is missing
- Product was not delivered
- Product was proven to be counterfeit
- Product was wrongly advertised
- Wrong product was delivered
For items that meets REFUND criteria, please fill out this form so we can arrange for pick-up of the items from your address.
Customer and the seller must both agree for the return/refund process to commence. All items are subject for inspection prior to receiving an exchange or full refund. Please allow 2 to 4 business days to process the return once it’s received.